Steven L. Mansen

Experienced Minister, Funeral Director, and Non-Profit Financial Leader

About

Highly accomplished and compassionate professional with over 40 years of experience in leadership, financial management, and counseling across non-profit, religious, and funeral service sectors. Adept at strategic planning, operational oversight, and providing empathetic support, consistently driving organizational stability and community impact. Leverages a unique blend of administrative acumen, financial stewardship, and interpersonal skills to deliver exceptional service and foster growth in complex environments.

Work Experience

Funeral Director and Executive Administrative Assistant

Wilkirson-Hatch-Bailey Funeral Home

Jan 2007 - Jan 2024

Waco, TX, US

Leads comprehensive funeral services and administrative operations, ensuring compassionate client support and efficient business management for a prominent funeral home.

  • Managed daily, weekly, monthly, and fiscal year market share reporting for both Wilkirson-Hatch-Bailey and Brazos Funeral Homes, providing critical data for strategic decision-making and competitive analysis.
  • Provided extensive counseling and empathetic support to families during challenging times, demonstrating highly effective interpersonal and crisis management skills in personal and business contexts.
  • Administered pre-need sales as a Licensed Pre-Need Agent for Forethought Insurance Company, securing future revenue streams and offering peace of mind to clients.
  • Maintained licensure as a Funeral Director with the Texas Funeral Service Commission, ensuring strict adherence to industry regulations and professional standards.
  • Implemented efficient administrative processes that streamlined operational workflows and significantly enhanced the quality of client service delivery.

Senior Minister

Central Christian Church

Jan 1999 - Jan 2007

Waco, TX, US

Led congregational growth and spiritual development through dynamic leadership and comprehensive pastoral care for a large church community.

  • Directed long-range strategic planning for financial expenditures and budgeting procedures, optimizing resource allocation for church programs and operational sustainability.
  • Provided extensive counseling and guidance to congregants, addressing diverse personal and spiritual needs with compassion and professional insight.
  • Managed daily church operations, including the coordination of worship services, community outreach initiatives, and administrative functions.
  • Fostered strong community engagement and spiritual growth within the congregation, contributing to a vibrant and supportive church environment.

Senior Minister

First Christian Church

Jan 1993 - Jan 1999

Richardson, TX, US

Guided spiritual development and managed comprehensive church operations for a thriving community.

  • Oversaw financial management and budgeting for the non-profit institution, ensuring fiscal responsibility and transparent resource utilization.
  • Developed and implemented impactful programs for community engagement and congregational enrichment, fostering strong internal and external relationships.
  • Provided consistent pastoral care and counseling services to individuals and families, supporting their well-being and spiritual journey.
  • Recognized as 'Clergy of the Year' by the Richardson Chamber of Commerce in 1996 for outstanding community contributions and leadership.

Senior Minister

First Christian Church

Jan 1986 - Jan 1993

Denison, TX, US

Provided spiritual leadership and administrative oversight, fostering community and growth within the church.

  • Managed comprehensive church operations, including financial oversight, program development, and facility management.
  • Delivered engaging sermons and led worship services, fostering spiritual growth and community cohesion among congregants.
  • Initiated and participated in community outreach programs, expanding the church's positive impact within the local area.
  • Provided pastoral counseling and support, addressing the diverse needs of church members and their families.

Pastor

First Christian Church

Jan 1981 - Jan 1986

Pawhuska, OK, US

Served as the spiritual leader, providing pastoral care and guiding church activities for the congregation.

  • Orchestrated daily church functions and community engagement efforts, ensuring smooth operations and active participation.
  • Provided essential counseling and support to church members, fostering a supportive and caring environment.
  • Developed and led educational programs for the congregation, promoting spiritual learning and personal development.
  • Actively engaged with the local community to build relationships and extend the church's mission.

Education

Funeral Service

Amarillo College of Science and Engineering

Jan 2007 - Jan 2008

Amarillo, TX, US

Ministry

Phillips Theological Seminary

Jan 1983 - Jan 1986

Tulsa, OK, US

Divinity

Brite Divinity School, Texas Christian University

Jan 1978 - Jan 1981

Ft. Worth, TX, US

Religion/Psychology

Texas Christian University

Jan 1974 - Jan 1978

Ft. Worth, TX, US

Volunteer

Member

Waco Rotary Club

Jan 2000 - Jan 2024

Waco, TX, US

Actively contributes to community service initiatives and professional networking as a long-standing member of the Waco Rotary Club.

  • Participated in numerous community service projects, supporting local and international humanitarian efforts.
  • Engaged in professional development and networking opportunities, fostering collaboration and leadership within the community.
  • Contributed to fundraising efforts for various charitable causes, demonstrating commitment to social impact.

Board Chairman

Fowler Christian Apartments, Juliette Fowler Homes, Inc.

Jan 1997 - Jan 1998

Dallas, TX, US

Chaired the Board of Directors, providing strategic leadership and governance for a key non-profit organization.

  • Presided over board meetings, guiding strategic decisions for financial management, operational efficiency, and resident well-being.
  • Oversaw governance and policy development, ensuring compliance and effective mission delivery for the organization.
  • Collaborated with executive leadership to advance the organization's goals and enhance community services.
  • Contributed to the oversight of significant non-profit operations and community housing initiatives.

Board Member

Juliette Fowler Homes, Inc.

Jan 1997 - Jan 1998

Dallas, TX, US

Contributed to the strategic direction and governance of a non-profit organization dedicated to community care.

  • Provided insights and guidance on strategic planning, financial oversight, and program development as a board member.
  • Participated in key decision-making processes to ensure the organization's long-term sustainability and effectiveness.
  • Supported initiatives focused on enhancing care and services for residents, aligning with the organization's mission.

Certificates

Licensed Funeral Director

Texas Funeral Service Commission

Jan 2008

Licensed Pre-Need Agent

Forethought Insurance Company

Jan 2007

Awards

Clergy of the Year

Richardson Chamber of Commerce

Jan 1996

Recognized for outstanding contributions and leadership as a clergyman within the Richardson community.

Outstanding Young Men of America

Outstanding Young Men of America

Jan 1984

Honored for significant achievements and leadership potential as a young professional.

Ordained Minister

Christian Church (Disciples of Christ)

Jan 1978

Achieved ordination, signifying formal recognition and authorization to serve as a minister within the Christian Church (Disciples of Christ).

Languages

English

Skills

Sales & Business Development

  • Pre-Need Sales
  • Insurance Sales
  • Retail Sales
  • Client Acquisition

Industry Certifications

  • Licensed Funeral Director
  • Licensed Pre-Need Agent

Financial Management

  • Non-profit Financial Management
  • Budgeting
  • Expenditure Planning
  • Fiscal Responsibility
  • Resource Allocation

Counseling & Client Support

  • Personal Counseling
  • Business Counseling
  • Grief Counseling
  • Pastoral Care
  • Client Relations
  • Empathetic Communication

Strategic Planning & Operations

  • Long-Range Strategic Planning
  • Operational Oversight
  • Program Development
  • Administrative Management
  • Process Improvement

Reporting & Analysis

  • Market Share Reporting
  • Volume Summary Reports
  • Data Analysis
  • Performance Tracking

Leadership & Governance

  • Organizational Leadership
  • Board Governance
  • Community Leadership
  • Team Management
  • Mission Alignment